Customer service

Welcome to the customer service of BijzonderMOOI*

You are welcome 365 days a year, 24 hours a day at BijzonderMOOI* for original (Dutch) design that is beautiful, innovative and affordable.

For quick information, go to the frequently asked questions (FAQ) at the bottom of this page.

 

BijzonderMOOI*
Contact person: Angela Sanders
Van den Elsenstraat 20-A
5694 NG Son and Breugel
the Netherlands

Mail: [email protected]

Chamber of Commerce number: 64576396
VAT number: 143368151B04

 

Delivery & price
We deliver from stock. Orders placed on business days before 4 p.m.
and paid are sent the same day. Some products have a longer delivery time! The exact delivery time is stated for each product. All prices include VAT. Click for more information about sending.

 

Complaint handling
It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution. You can pass on your complaint by e-mail, regular mail and / or telephone. Our employees in the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.


Our data:

BijzonderMOOI*
Contact person: Angela Sanders
Van den Elsenstraat 20-A
5694 NG Son and Breugel
the Netherlands

[email protected]

 

After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you of this.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. If the complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.

 

Secure site & secure payment
With the help of advanced SSL technology, transaction data is encrypted and your data is sent securely over the internet. When paying, look at the 'https: //' in the address bar of your browser - the 's' stands for 'secure'.

You can pay easily and securely with iDEAL, credit card (Visa card, Maestrocard, Mastercard), PayPal, Bankcontact / Mister Cash, KBC, ING Homepay, Bank transfer or secure subsequent payment via Billink. Click for more information about payment.

 

Fast delivery
We strive to deliver within two business days after receiving payment. Orders before 4 PM are shipped the same day. In 98% of cases, PostNL delivers within 1 day. However, we can never guarantee that your order will arrive the next day.

When we send the order you will receive an e-mail from us. You can then assume that the package will most likely be offered the next day.

 

TIP! you can easily follow your order through your account (on the site at the top right 'log in' in the red bar). After logging in you can see here the status of your order and how many orders you have placed. You can also view your wish list here.

 

If you have not received your package after three days, please mail or call us and we will look through Track and Trace where the package may be.

 

TIP! pay with iDEAL, credit card, PayPal, Bankcontact / Mister Cash, KBC or ING Homepay for fast shipping.

 

Pick up at the counter
Packages can be picked up at the address Van den Elsenstraat 20-A, in Son en Breugel. Always in consultation with Angela 06-12448555, so that the packages are ready for collection.

 

Delivery from stock
We deliver from stock. If the product is not in stock, it will be stated with the product concerned and you will be notified by e-mail of the expected delivery time after your order. Orders are shipped completely. That is, if there is a product that is temporarily out of stock, we will wait until everything is available again. If the customer is in a hurry, we will send the order in parts in consultation.

The package is offered in the Netherlands by PostNL or by our own drivers (with expensive or fragile products). It is offered twice. You will then receive a pick-up message and you can pick up your order at the Post Office. The package stays there for about 1 week.

We ship abroad via UPS or PostNL.

 

Country       Shipping costs   Free from   Delivery time
Netherlands     € 3.95   € 25,-   1-2 business days
Belgium     € 6.95   € 75,-   2-3 business days
Germany     € 6.95   € 75,-   2-3 business days
England     € 17.50   € 75,-   2-3 business days
Denmark     € 14,00   € 75,-   2-3 business days
Ireland     € 18,00   € 75,-   2-3 business days
Sweden     € 19,00   € 75,-   2-3 business days
Finland     € 18,00   € 75,-   2-3 business days
Switzerland     € 36,30   € 100,-   2-3 business days

 

Other countries on request. Send an email to [email protected] for the shipping costs.

 

Exchange is no problem
Not completely satisfied with your order? Within 14 days after delivery you can return products without giving a reason.

 

Return shipments will only be processed as follows:
* Register the return via [email protected] You can use the cancellation form and send it back to us (via email).
* Pack the undamaged product (if it is possible in original packaging) in such a way that damage is prevented upon return
* Ensure that the invoice number is stated when returning the item
* Once we have received the items in good order, we will credit the purchase amount within 10 working days.


If you keep one or more items out of the order, you will only get back the costs of the rest of the order, not the shipping costs.

Products can be returned to the address below:

BijzonderMOOI*
Contact person: Angela Sanders
PO Box 50
5690 AB Son
the Netherlands

 

The costs for return shipments are entirely for your own account. If an order is sent in an envelope, it can also be returned in an envelope.

Costs of return in a box depend on the size and weight of the box.
Beware of expensive products! It is advisable to have it returned insured. Defective products are not reimbursed by us.

Our general terms and conditions apply to all deliveries made by Special BijzonderMOOI*. They are registered with the Chamber of Commerce in Eindhoven. Click here for the terms and conditions.

 

Extra information
For stock information or questions / complaints about your order mail: [email protected] or call + 31-6-12448555. Contact person: Angela Sanders. Available from Monday to Friday from 9 a.m. to 4 p.m.

 

Privacy
BijzonderMOOI* respects the privacy of all users. When logging in as a new customer, a number of details are requested from you. The personal information that you provide to us is treated with the utmost confidentiality. This data is only used to process your order as quickly and easily as possible and will not be transferred to third parties under any circumstances.


Give us your opinion
We would like to hear how we can improve our service, do not hesitate to contact us.

 

Frequently Asked Questions
You will find all the answers to the most frequently asked questions here. Are you stuck? BijzonderMOOI* is happy to help you find the answer to your question. Contact us via the contact form, by e-mail or call our customer service on Monday to Friday from 9:00 am to 4:00 pm on number +31 (0) 6-12448555.

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